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Terms and Condition

We provide instant account activation for our shared and reseller web hosting plans. VPS servers are activated within 2 hours. Dedicated servers are activated within 2 working days if we have the requested hardware in stock. If you require a custom setup we may need more time to deliver it from our vendor.

Any account may take more time to be activated if it fails the initial verification. In that case, we will contact you with details and steps to complete the verification process.

To be able to create an SSL connection a web server requires an SSL Certificate. When you choose to activate SSL on your web server you will be prompted to complete a number of questions about the identity of your website and your company. Your web server then creates two cryptographic keys - a Private Key and a Public Key.

The Public Key does not need to be secret and is placed into a Certificate Signing Request (CSR) - a data file also containing your details. You should then submit the CSR. During the SSL Certificate application process, the Certification Authority will validate your details and issue an SSL Certificate containing your details and allowing you to use SSL. Your web server will match your issued SSL Certificate to your Private Key. Your web server will then be able to establish an encrypted link between the website and your customer's web browser.

You agree to pay for the Services on time and in advance for the billing cycle Services are provided for. Invoices are generated 10 days before the renew date of the Services. Up Server Host provides 4 days grace period after the renew date. If the invoice is not paid within the 4 days grace period Up Server Host will temporary suspend services until the invoice is paid in full. Up Server Host will terminate Services not paid in full 15 days after the Services have been suspended.

Invoices that have been paid more than once because of multiple PayPal subscriptions or multiple manual payments, cannot be refunded. They overpaid amount will be added as credit to your account which can be used to pay for future invoices.

If your payment is refunded due to a charge back you will need to pay the refunded amount plus a one time Rs 500.00 charge back fee. Up Server Host accepts payments via credit cards, Debit Card, Net Banking With Our Payment Gateway Or PayPal. Payments from unverified PayPal accounts are not accepted.

 The money back guarantee is applicable for new clients only. New orders from existing clients do not qualify for our money back guarantee program. You can request a refund if you place a cancellation request within the period of days covered by your service's money back guarantee. Different services have different money back guarantee terms, below you can see if your service is covered by our money back guarantee and under what terms:

30 days: Web hosting, Reseller hosting On 1 Year, 2 Year, 3 Year Plans= 5 Days: Web hosting, Reseller hosting On 3 Months Or 6 Months= 3 Days: Web hosting, Reseller hosting On 1 Month Plan

No money back guarantee: VPS, Dedicated servers, Cloud servers, Domain registration/renewal or transfer, SSL certificates, software licenses or custom software installs.

If the moneyback guarantee period has expired for your service, you are not eligible for a refund. Violation of the terms of service will waive the refund policy.

Customer agrees to keep his contact information and e-mail on file up to date at all times. We will use the e-mail on file to send notifications about generated invoices, due invoices, Services suspension, Services termination, new Services provisioned and any other related information. Up Server Host recommends using an external e-mail address so that the Customer can receive messages in case there are problems with the Services.

Cancellation requests need to be placed via the client dashboard by clicking on My services, then on Manage and then on the Request cancellation button. Cancellation requests sent via e-mail will not be considered legitimate and you will still be billed for the Services until a legitimate cancellation request is placed. Cancellation requests may take up to 7 days to be completed.

Customer is responsible for the content uploaded to his account. Customer is responsible for the actions of his customers using accounts within our servers and network. In case Up Server Host’s terms of service are violated, Up Server Host will suspend the account violating the terms and will notify the Customer via the e-mail on file. Up Server Host will not be held responsible for any harm or damage caused by the use of our services. Customer agrees to use the Service in his own risk.

Up Server Host do free transfers of accounts you want moved to our servers from providers which use cPanel. We do not guarantee the quality of such transfers and you must verify if your account was moved correctly before you change the nameservers. If something is wrong with the account after the move and it wasn’t moved correctly it is your responsibility to fix it. In 99% of the transfers there are no problems but we do not guarantee that. We do transfers just because of courtesy to our clients.

We have a zero tolerance against SPAM. Accounts used to send SPAM will be suspended immediately. If the SPAM sending is repeated the account will be removed from our server. We do not allow bulk mailing from our shared servers. Purchased mail lists, opt-in lists will be considered SPAM.

If any order is due on payment then we keep the order for 3 days. If within 3 days the payment is not done, then we cancel that order.